At OmniWheelPro, we are committed to delivering high-quality omni wheels for robotics, AGV systems, and industrial applications.
This Refund & Returns Policy explains the conditions under which returns, replacements, or refunds may be granted.

1. Eligibility for Returns
   We accept return or replacement requests under the following conditions:
   Product has a manufacturing defect
   Incorrect item was shipped
   Product was damaged during transit
   👉 Requests must be submitted within 7 days of delivery
2. Non-Returnable Items
   Due to the industrial nature of our products, we do not accept returns for:
   Customized or OEM products
   Used, installed, or modified items
   Damage caused by improper installation or misuse
   Normal wear and tear
   👉 Please ensure product specifications meet your requirements before purchase.
3. Return Process
   To request a return or replacement, please contact us:
   📧 Email: sale@omniwheelpro.com
   Include the following information:
   Order number
   Product name
   Description of the issue
   Photos or videos showing the problem
   👉 Our team will review your request within 2 business days
4. Refund Conditions
   Refunds may be issued if:
   The product is confirmed defective
   Replacement is not available
   Return is approved and item is received in original condition
   👉 Refunds will be processed to the original payment method.
5. Return Shipping
   If the issue is caused by OmniWheelPro (defect / wrong item):
   👉 We cover return shipping costs
   If the return is requested by the customer (non-defect reason):
   👉 Customer is responsible for return shipping costs
6. Order Cancellation
   Orders may be cancelled under the following conditions:
   Before shipment → Full refund
   After shipment → Cannot be cancelled (must follow return process)
7. Damaged or Lost Shipments
   If your package arrives damaged or is lost in transit:
   Contact us within 7 days
   Provide photos of packaging and product
   👉 We will assist with replacement or compensation based on logistics investigation.
8. Warranty Disclaimer
   This policy does not replace any product warranty terms.
   Warranty coverage (if applicable) depends on product type and usage conditions.
9. Contact Information
   If you have any questions regarding returns or refunds, please contact:
   📧 sale@omniwheelpro.com
   🌐 https://omniwheelpro.com⁠