At OmniWheelPro, we are committed to delivering high-quality omni wheels for robotics, AGV systems, and industrial applications.
This Refund & Returns Policy explains the conditions under which returns, replacements, or refunds may be granted.

  1. Eligibility for Returns
    We accept return or replacement requests under the following conditions:
    Product has a manufacturing defect
    Incorrect item was shipped
    Product was damaged during transit
    👉 Requests must be submitted within 7 days of delivery
  2. Non-Returnable Items
    Due to the industrial nature of our products, we do not accept returns for:
    Customized or OEM products
    Used, installed, or modified items
    Damage caused by improper installation or misuse
    Normal wear and tear
    👉 Please ensure product specifications meet your requirements before purchase.
  3. Return Process
    To request a return or replacement, please contact us:
    📧 Email: sale@omniwheelpro.com
    Include the following information:
    Order number
    Product name
    Description of the issue
    Photos or videos showing the problem
    👉 Our team will review your request within 2 business days
  4. Refund Conditions
    Refunds may be issued if:
    The product is confirmed defective
    Replacement is not available
    Return is approved and item is received in original condition
    👉 Refunds will be processed to the original payment method.
  5. Return Shipping
    If the issue is caused by OmniWheelPro (defect / wrong item):
    👉 We cover return shipping costs
    If the return is requested by the customer (non-defect reason):
    👉 Customer is responsible for return shipping costs
  6. Order Cancellation
    Orders may be cancelled under the following conditions:
    Before shipment → Full refund
    After shipment → Cannot be cancelled (must follow return process)
  7. Damaged or Lost Shipments
    If your package arrives damaged or is lost in transit:
    Contact us within 7 days
    Provide photos of packaging and product
    👉 We will assist with replacement or compensation based on logistics investigation.
  8. Warranty Disclaimer
    This policy does not replace any product warranty terms.
    Warranty coverage (if applicable) depends on product type and usage conditions.
  9. Contact Information
    If you have any questions regarding returns or refunds, please contact:
    📧 sale@omniwheelpro.com
    🌐 https://omniwheelpro.com⁠