Welcome to OmniWheelPro (https://omniwheelpro.com). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.
- Company Information
OmniWheelPro specializes in the design, manufacturing, and global supply of omni wheels and related mobility components for robotics, AGV systems, industrial automation, and mobility applications.
We operate as a B2B and international e-commerce supplier. - Use of the Website
By using this website, you agree that you will:
Use the website only for lawful purposes
Not attempt to disrupt or damage the website
Not use automated systems (bots, scraping tools) without permission
Provide accurate and truthful information when placing orders
We reserve the right to restrict or terminate access if misuse is detected. - Product Information
We aim to ensure all product descriptions, specifications, and images are accurate. However:
Product specifications may change without notice due to manufacturing improvements
Minor variations in appearance, color, or structure may occur
Technical data is provided for reference and engineering guidance only
Customers are responsible for verifying product suitability before purchase. - Orders & Acceptance
All orders placed through our website are subject to acceptance by OmniWheelPro.
We reserve the right to:
Refuse or cancel any order
Limit quantities
Verify order details before processing
Order confirmation does not guarantee final acceptance until payment and verification are completed. - Pricing & Payment
All prices are listed in USD unless otherwise stated
Prices may change without prior notice
Payment must be completed before shipment unless otherwise agreed (for wholesale clients)
We accept secure online payment methods as displayed at checkout. - Shipping & Delivery
We ship globally. Delivery times vary depending on destination and logistics conditions.
Estimated delivery times are for reference only
Delays may occur due to customs, logistics, or force majeure events
Customers are responsible for any import duties, taxes, or customs fees
Once shipped, risk of loss transfers to the customer. - Returns & Refunds
We accept returns or replacements only under the following conditions:
Manufacturing defects
Incorrect item shipped
Damage during transit (must be reported within 7 days of delivery)
Non-returnable items include:
Customized products
Used or installed items
Products damaged due to improper use
Refunds or replacements will be processed after inspection and approval. - Warranty
Products may include limited warranty coverage depending on product type.
Warranty does not cover:
Improper installation or misuse
Normal wear and tear
Modifications made by the customer
Environmental damage (corrosion, overload, etc.) - Intellectual Property
All content on this website, including but not limited to:
Product designs
Images
Text
Logos
Technical documents
are the property of OmniWheelPro and may not be copied, reproduced, or distributed without written permission. - Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
We are not responsible for losses due to improper product usage
Our liability is limited to the value of the purchased product
Users assume full responsibility for product selection and application. - Third-Party Services
We may use third-party services for:
Payment processing
Logistics and shipping
Analytics and website optimization
We are not responsible for third-party service performance or policies. - Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your data. - Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.
Continued use of the website constitutes acceptance of updated Terms. - Contact Information
If you have any questions about these Terms, please contact us:
📧 Email: sale@omniwheelpro.com
🌐 Website: https://omniwheelpro.com
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