At OmniWheelPro (https://omniwheelpro.com⁠), we provide global shipping for omni wheels used in robotics, AGV systems, industrial automation, and mobility applications.
This Shipping Policy explains how we process, ship, and deliver orders.

  1. Order Processing Time
    Standard orders are processed within 1–3 business days
    Custom or OEM orders may require additional processing time
    Orders are processed Monday to Friday (excluding holidays)
    👉 You will receive a confirmation email once your order is processed.
  2. Shipping Methods
    We work with reliable international logistics providers, including:
    DHL / FedEx
    UPS / EMS
    Other regional carriers depending on destination
    Shipping method is selected based on:
    Destination
    Order size
    Delivery speed requirements
  3. Estimated Delivery Time
    Delivery times vary by region:
    United States: 5–10 business days
    Canada: 6–12 business days
    Europe: 6–12 business days
    Australia: 7–14 business days
    Asia: 3–10 business days
    Other regions: 7–20 business days
    👉 These are estimated times only and may vary due to customs or logistics conditions.
  4. Shipping Costs
    Shipping costs are calculated based on:
    Package weight
    Destination
    Shipping method
    👉 Exact shipping cost will be shown at checkout or provided in quotation for bulk orders.
  5. Customs, Duties & Taxes
    International orders may be subject to import duties, taxes, or customs fees.
    👉 These charges are the responsibility of the customer and are not included in product or shipping prices.
    We recommend checking your local import regulations before placing an order.
  6. Order Tracking
    Once your order is shipped, you will receive a tracking number via email.
    You can track your shipment using the carrier’s official website.
  7. Delays & Force Majeure
    We are not responsible for delays caused by:
    Customs clearance
    Weather conditions
    Carrier delays
    Political or logistical disruptions
    Force majeure events
    👉 We will assist customers in tracking and resolving delivery issues whenever possible.
  8. Damaged or Lost Packages
    If your package is:
    Damaged during transit
    Lost in shipping
    Please contact us within 7 days of delivery (or expected delivery date):
    📧 sale@omniwheelpro.com
    Include:
    Order number
    Photos (if damaged)
    Description of issue
    We will review and provide a solution (replacement or compensation if applicable).
  9. Incorrect Address
    Customers are responsible for providing correct shipping information.
    We are not responsible for:
    Delays caused by incorrect address
    Lost packages due to incorrect delivery details
    If an order is returned due to incorrect address, reshipping fees may apply.
  10. International Shipping
    We ship globally, including:
    United States
    Canada
    Europe
    Australia
    Southeast Asia
    Other regions upon request
    👉 As a global supplier of omni wheels for AGV and robotics, we support both small orders and bulk industrial shipments.
  11. Contact Information
    If you have any questions about shipping, please contact us:
    📧 Email: sale@omniwheelpro.com
    🌐 Website: https://omniwheelpro.com⁠